Rules of Business
This article is for business owner's, leader's, founder's, and CEO's who are committed to extraordinary results through business. In this article you will find distilled business wisdom that has been gained from many, many years of experience, mistakes and successes. The focus of the content in these pages is on YOU and your relationship to your business. It may sound strange but if you want a quantum leap in your results -- the first place to begin is to take a good look in the mirror. Many people start a business to make money, others want to make a contribution or to express themselves. Whatever your reason is, you will find that the basic, fundamental rules of business have not changed for thousands of years. The pace of change has increased, new technologies have changed the way we do business, increased our potential markets as well as our competitors. How fast you learn is now a competitive advantage... Here are some of the most important, immutable rules of business: YOUR BUSINESS IS A REFLECTION OF YOU If your leadership style is disrespectful of team members and customers then the energy of the business will reflect this. Only second rate team members will be attracted as you will only attract people who are OK being disrespected and not appreciated. Your company will only achieve a fraction of what is possible. The leaders style will set the tone for the entire organization through the multiplier effect. Everything is reflected back to you multiplied, exaggerated and often dramatized. FOR THINGS TO CHANGE, FIRST YOU MUST CHANGE Many, many people work on the business, on business development, training their team, building their sales... And leave out the most important factor in the entire equation. YOU. The leader of the company is the key person whose vision is the vital element, élan vital (French for lifeforce) the driving force behind the company and every thing it does. ALIGN THE TEAM TO THE VISION The number one function of the leader is to catalyze a clear and shared vision for the company and to secure commitment of the team to the vigorous pursuit of the vision. A clear sense of purpose comes directly from a clear vision of what it is supposed to look like in the end. When a leader is not clear on the vision, and this vision isn't clearly communicated to the team members, associates, suppliers and customers then the company languishes and is mediocre. The company struggles and the team works harder and harder. WORKING HARDER ISN'T THE ANSWER The gardener works harder than the company executive, he toils all day in the hot sun, he gets his hands dirty... However the executive works no more hours, but makes many, many times more than the gardener. I am sure you will agree that hard work is not going to solve anything. The key is to undo the training, programming and conditioning that tells us to work hard, and to replace it with a different philosophy of life and work. MY RESULTS ARE MY GURU Your results tell you how you are doing. The key is to get more done in less time. To be ever more efficient and effective. To produce a better quality product for less cost to you, which you then pass on to your customers. INNOVATION & ADDING VALUE If your product and service is the same as your competitor's, how are you going to add value in a way that your customers will continue to buy from you? To innovate, means to make changes, to bring in new methods, ideas and ways of doing things that benefit your customer -- saving them time or money. This requires leadership and the constant pursuit of creative and imaginative solution to both new and old problems. MARKETING IS THE ENGINE OF EVERY BUSINESS It includes sales, advertising, product design, public relations, and many other ingredients that are less obvious. Without marketing you lose customers. Marketing can make the difference between the life and death of your business and yet it is one of the least understood and most under-utilized facets of business. Most businesses have been reduced to a commodity. No one can buy their materials for that much less than anyone else. Advertising costs about the same. Even a second or third shift doesn't give your business that much advantage. However, if you make your salespeople out-produce your competitions salespeople by two or three times; if you can make every advertisement you run produce ten times more than your competitors' do; if you can get a customer to buy 50% to 200% more "on average" from you than they do from your competitors... ...and if you can successfully figure out how to resell each customer numerous "additional" times a year and sell them multiple products or services with higher profit margins each time -- your business will grow exponentially -- even in a down economy. YOU ARE NOT THE BUSINESS Ownership in the corporation is divided into a certain number of shares, and the corporation issues stockholders one or more stock certificates to show how many shares they hold. The stockholders own the company and elect a board of directors to manage it for them. The board of directors determines basic company policies and appoints the executive officers. These officers include a chairman of the board or chief executive officer, a president, and a number of vice presidents. They are responsible for carrying out the decisions of the board of directors and the stockholders. The executive officers also select the managers of the various departments of the corporation. Stockholders may sell their stock whenever they want to, unless the corporation has some special rule to prevent it. Prices of stock change according to general business conditions and the earnings and future prospects of the company. If the business is doing well, stockholders may be able to sell their stock for a profit. If it is not, they may have to take a loss. When the corporation has made a profit, the directors may divide the profit among the stockholders as dividends, or they may decide to use it to expand the business. Dividends may be paid only out of the corporation's profits. When profits are used to expand the business, the directors and stockholders may decide to issue more stock to show that there is more money invested in the business. This new stock will be divided among the stockholders as a stock dividend. Stockholders in a corporation have limited liability. If the corporation fails, they can lose no more than their investment, because the corporation's debts are not their debts. The founder of a corporation, may be a stockholder and a director -- but this is not necessary. Any corporation may raise funds to establish the company or to increase the available capital for investment, growth or ongoing operations. Funds may be raised by selling stock (these investors become stockholders,) acquiring debt or through revenue participation etc. The challenge for most founders who are also stockholders and directors is that they can "over identify" with the corporation. They end up living vicariously through the success and failure of the corporation. In many cases the founder does not pay themselves a salary during the startup phase on the basis that they are the owner and are building an asset. This is a mistake as it undervalues the founder's contribution and makes it more difficult to replace the founder by hiring an employee. The key here is to understand that you are not the business and if you have an employee role within the corporation, that you pay yourself a fair market salary. To do this requires that you have enough capital to operate the business, cover all the expenses with some excess for unforeseeable circumstances -- especially during start up or high-growth phases. Nothing is more difficult to do than to grow a company on a limited capital base -- using cash flow for a source of funds. And then if your personal success or failure is connected to how the company performs, you may be seduced into making personal guarantees, or to invest more of your personal money to keep the company going. While this may sound admirable, it is a recipe for a downward spiral, reduction in your personal wealth and an emotional roller coaster. You are not the business, so keep your personal finances separate from the business and respect it as an investment that MUST pay for itself. PAY YOURSELF FIRST Pay yourself first means to include yourself along with all the other salaries and to follow the advice of the "Richest Man in Babylon" -- a part of all I earn is mine to keep. No matter how much money you are making, it is important to maintain regular investing habits. The amount isn't important, but the habit is. And when you make yourself important and commit to paying yourself no matter what, a mysterious thing happens -- you end up creating enough cash flow to pay yourself. If you are willing to work for free -- you will end up working for free. WHO IS ON YOUR TEAM? ...is the team that they are a part of. You are only AS GOOD AS YOUR TEAM! And your team isn't limited to your employees. Who is on your board of directors? Do you have a formal board of advisors? Do you have a personal mentor or coach? These are people who will tell you what you need to hear verus what you want to hear. Unless you are willing to be sourrounded by people who expect more of you than you do, you will have people telling you what you want to hear and confirming that you are right -- when you may be wrong. Your team can even include your suppliers and customers. If you aren't part of a winning team -- then you are working too hard. LABOR IS CAPITAL A $50,000 investment that brings a $1 million return is a very, very valuable asset. There is no better investment that companies can make than in the education and development of their own people. |
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